Mac OS 10.3.9 no longer supported :(

Over the past few days, we have been contacted by some frustrated Copilot customers trying to use it on Mac OS X 10.3.9. They reported that Copilot was failing to launch on systems running this version of the OS. After some extensive digging, we discovered that this is due to a bug that is only occurring on 10.3.9. The bug is the result of a function call in OS X's path library that is dying with a seg fault. We called Apple to see if there was a workaround or fix for this, and they, very politely, told us to go scratch; 10.3.9 is no longer supported by Apple.

This left us with two choices:

1. Write the library from scratch so that we can continue to support 10.3.9
2. Give up on 10.3.9

Currently, 10.3.9 users make up less than 2% of our Mac users in an average month and a tiny percentage of our total users every month. After considering the first option carefully, we decided that it is just going to take us too much time to fix it; effectively stopping us from introducing some cool new features to the other 99% of our customers. As a result, we are bumping the minimum supported version to 10.4. The Copilot.com website will reflect the change shortly.

We know that this stinks for those customers that are still using 10.3.9, and we are really REALLY sorry. This is one of those cruddy decisions that sometimes have to be made in the process of developing client software.

If you have a question about this, please drop me an email at support@copilot.com or leave a comment here.

Comments

[Bob Grant]

Oh,the horror!

You mean that [as of now] you are only going to support the most recent -19- numbered releases of OS X... twelve for Tiger 10.4 (10.4.0 through 10.4.11) and seven for Leopard 10.5 (10.5.0 though 10.5.6)!?!?

Let's see... Tiger came out April 29, 2005. That's 42 months which would be about 1.08 E20 nanoseconds, give or take a few .

We all appreciate how rapidly Apple improves the underlying technology and this is another consequence of that contemporary 'betterness'.

Thanks for even considering it (reaching back that far into previous OS versions).

You folks do *great* work.

Appreciatively,

Bob

[Matthew]

So I'm reading the public copilot spec and I bring up the copilot site in firefox:

http://www.copilot.com

Which works fine. Then I wonder about what "common misspellings" are registered, and I browse for "http://www.cpoilot.com". Rather than redirecting me, Firefox gripes about the SSL cert. Of course, trying cpoilot.com in a new browser tab works fine.

No one is ever going to see this, but I thought it was interesting.

[Jeroen]

"As a result, we are bumping the minimum supported version to 10.4. The Copilot.com website will reflect the change shortly."

The faq ( https://www.copilot.com/faq/#t1 ) needs to be updated too.

[Kirill]

:(

[Nuno Ferro]

And why is it a PowerPC app when on an Intel Mac?

[Gracie27Barr]

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