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January 07, 2009

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Jake

Typo heads up:

"This the Copilot team's first time writing an..."

should read "This is the Copilot..."

"Not mac enough"

should read "Not Mac enough."

... and I'm done being pedantic.

James Sumners

Why would you need an installer in the first place? I _hate_ it when applications insist on using an installer when the simple "drag this bundle where ever you like" method would suffice. That's one of the best things about (most) Mac software -- you don't have to "install" it. You simply put it in the location you want.

Robert French

I agree with James (and Jake for that matter) ...

Installers suck! Make it a dmg, put in a pretty background and add a shortcut to the Applications folder ... Drag n Drop ... Done!

That's what makes a Mac enough installer :-)

Nils Kassube

What's the advantage of CoPilot vs using

http://www.teamviewer.com

? Their software is free for non-commercial use and their Mac client doesn't need an installer. Simply drag and drop. As it should be.

Kyle

You can't please most of the people ever. ;)

Jason Rosoff

Thanks for the feedback thus far (you will see the typos were corrected).

Just wanted to clarify that you don't need an installer for Copilot classic, the ad-hoc support tool that lets you connect to anyone with just an invitation code.

We needed the installer for the OneClick feature which sets up a process that runs in the background and "listens" for inbound connections. The person being helped doesn't even need to find the application in the Applications folder. They just need to email or call you and you can connect by clicking the computer's name from the Copilot.com website.

Just to be clear, Teamviewer is free for personal and non-commercial use only. The vast majority of our customers are using Copilot as a support tool for their businesses. In addition, Copilot Day Passes are free every weekend for anyone who needs a really simple way to do a one-off connection to a friend or family member. OneClick is more like a combination of their Host and Manager software which is for-pay only and not available on the Mac at all.

Andrew Wooster

"We needed the installer for the OneClick feature which sets up a process that runs in the background and "listens" for inbound connections."

In case you don't already know this... launchd is the preferred way to do this on Tiger and above. It can listen on a port for an incoming connection and then launch your process, without the overhead of the process running all the time.

Nicolás Miyasato (miya)

What I don't understand is why you guys don't release a linux version for this. You can even target for a couple of distros.

And why?? Well... linux users have like a loooot of trouble. I think that they might use it a lot :P

The problem is whether those damn cheap bastards will pay for the service or not.

But well... guess that you already studied the market.

Keep it up!

Matt

Can you upload some screen shots of the old and new menu bar icons?

Jason Rosoff

Let me see about digging up a few screen shots.

Glass

"In case you don't already know this... launchd is the preferred way to do this on Tiger and above. It can listen on a port for an incoming connection and then launch your process, without the overhead of the process running all the time."

+1

Oh, you don't need an installer to install a Daemon and do all sorts of tricks. You can do that inside .PKG Files.

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